Shipping & Returns
Shipping
Orders are dispatched from within the United States — from our warehouse in Newark, Delaware, or from one of our United States sellers. Delivery usually takes two to five days once an order has been dispatched. These are estimates based on ordinary carrier performance and are not guaranteed.
There is nothing for you to pay on delivery. No customs paperwork, no duty, no handling fee at the door. Goods coming from Turkmenistan are imported and cleared before they are ever listed for sale.
Orders containing items from more than one seller
Where an order includes items held in different places, it may arrive in more than one parcel, and the parcels may arrive on different days. Where this applies it is shown at checkout, and you are not charged twice for delivery.
Larger items
Carpets and other large or heavy pieces may be sent by a different service to small parcels, and can take longer. The delivery estimate on the product page reflects this.
Where we ship
The continental United States. For Alaska, Hawaii and Puerto Rico, please contact us before ordering so we can confirm what is possible and what it would cost.
Returns
You may return an item within 30 days of delivery.
Goods should come back in the condition they arrived in, with any packaging, tags and certificates included. Send us a message with your order number and we will provide a return label and instructions. We handle the conversation and the paperwork; you do not deal with the seller directly.
Once a return arrives it is inspected, and your refund is issued to the original payment method.
Handmade variation is not a fault
Much of what is sold here is made by hand, so pieces of the same design differ slightly in colour, weave and dimensions. We photograph and measure each item individually so you can see what you are buying. Natural variation of this kind is a characteristic of the work rather than a defect — but if a piece is not what the listing showed, that is our problem to fix, and we would like to hear about it.
Damage in transit
Please tell us within 48 hours of delivery and include photographs of the item and the packaging. That lets us deal with the carrier as well as with you.
Cancelling an order
Message us as soon as you can. If the order has not yet been dispatched we can usually stop it. If it has already gone, it becomes a return.
Turkmen American Business Cooperation Association LLC · Fairfax, Virginia, USA